Legal & Regulatory Information

About our People

We use the word ‘partner’ to refer to senior lawyers or similarly experienced staff. Not all of our lawyers are solicitors. Information about any individual’s professional status will be provided on request.

A list of directors is available for inspection at the registered office, together with a list of those persons who are designated as partners.

About our Service

The information below about our service is intended for clients and prospective clients.

Your Agreement with Birchall Blackburn Law

If we are going to represent you, the following information will be provided to you in writing at the outset:

• a statement about the work we will do for you;
• information about how we will provide our service;
• terms and conditions that apply to our contract with you;
• the price we will charge and how our costs are to be paid.

Help and Information

If you require further information about our agreement with you or about the service you can expect from us, you should contact the person with day-to-day responsibility for your work.

We are confident that we will provide a good service, but on rare occasions things can go wrong. If that happens, we encourage you to raise the issue with the person acting for you as soon as possible, because our priority is to put the problem right if we can.

If that is not possible, contact our Client Services Team:

• by email to enquiries@birchallblackburn.co.uk
• by post – 14th Floor, St James’s Tower, 7 Charlotte Street, Manchester, M1 4DZ
• by telephone – 0161 238 5634

Equality and Diversity

BB Legal Limited recognises the challenges faced by people from minority groups or disadvantaged backgrounds looking for opportunities to enter the legal profession.

Please read our publications about Encouraging Equality of Opportunity and Respect for Diversity and our Gender Pay Gap Report.

Other Information

Telephone calls

Calls to our offices may be recorded for training and monitoring purposes. Please see our Privacy page for more information.

Trading names

The following brands are trading styles used by BB Legal Limited:

Birchall Blackburn Law

Kevill Kirkham & Grayson

Paul Watson & Co

Clarkson Penhale

EQ Legal

The following are services provided by BB Legal Limited:

Serious Injury Helpline

Problems

If you have any questions or concerns about our work or anything contained within this site, and you do not think it is appropriate to contact our Client Services team, please contact our Compliance Partner.

Insurance

We are insured in respect of professional liability arising out of our activities in England & Wales by Axis Specialty Europe SE.

If you need to contact our insurers, we recommend that you first contact our Client Services Team (see contact details above), who can ensure that your enquiry is directed to the appropriate person. However, the insurer may be contacted by addressing your communication c/o Hera Indemnity Limited, 70 Gracechurch Street, London, EC3V 0HR.